Frequently Asked Questions (FAQs)

1. How can I place an order on

Placing an order is easy. Simply browse through our selection of medications, add your desired items to the cart, proceed to checkout, and fill in the necessary details for shipping and payment. Please ensure that you have a valid prescription for prescription-required medications.

2. Do I need a prescription to order medications?

For certain medications, a valid prescription from a licensed healthcare professional is necessary. The product description will indicate whether a prescription is required.

3. How long will it take for my order to arrive?

The delivery time depends on the shipping method you choose. Standard Shipping typically takes 10-18 business days, while Express Shipping usually takes 5-10 business days.

4. Can I track my order?

Yes, if you have chosen Express Shipping, you will receive a tracking number in your shipment confirmation email. If you choose Standard Shipping, detailed tracking is not available.

5. What payment methods do you accept?

We accept all major credit and debit cards. For other payment methods, please contact our customer service.

6. How is my personal information protected?

At, we take your privacy very seriously. We have implemented robust security measures to protect your data. For more information, please read our Privacy Policy.

7. What is your return policy?

We accept returns for damaged or incorrect items within 14 days of receiving your order. Due to health and safety regulations, we cannot accept returns for prescription medicines unless they are damaged or incorrectly delivered. Please read our Refund Policy for more details.

8. I have not received my order, what should I do?

If your order has not arrived within the estimated delivery time, please contact our customer service. We will investigate and provide a resolution.

9. Do you ship internationally?

Yes, we ship to most countries around the world. However, due to legal or logistic limitations, there might be some exceptions. If you are unsure about your location, please contact our customer service.

10. How can I contact customer service?

Our customer service team is always ready to help. You can contact us through the ‘Contact Us’ form on our website, or directly via email or phone.

11. How can I cancel my order?

You may cancel your order before it has been shipped for a full refund. If your order has already been shipped, we are unable to cancel it.